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BC Hydro powers up with Customer Assistance Program

(files by Brendan Pawliw-MyPGNow)

BC Hydro is introducing a COVID-19 Customer Assistance Program to help customers experiencing financial hardship during the Coronavirus outbreak.

The crown corporation provided this statement today (Friday):

“We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,” said Chris O’Riley, BC Hydro President and Chief Executive Officer. “In addition, some customers may experience higher electricity bills due to increased consumption from spending more time at home.”

The COVID-19 Customer Assistance Program provides customers the option to defer bill payments or arrange for flexible payment plans with no penalty.

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Customers are encouraged to call BC Hydro’s customer team at 1 800 BCHYDRO (1 800 224 9376) to discuss bill payment options.

Anyone facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills.

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