BC Transit invites rider feedback on their rider’s guide.
It provides really important information including transit schedules and route maps, fare products and payment options, accessibility features and safety guidelines, contact details, and general rider tips.
BC Transit Spokesperson Jamie Weiss said they want to make sure that the Rider’s Guide continues to meet the needs of the riders that use it in the Cariboo and across the Province.
“The feedback collected will help us better understand how riders access transit information, how they use the Guide, and what improvements we can make. There are a handful of ways people can participate and take the survey. They complete the survey online at engage.bctransit.com, email us at [email protected] and identify how often they use the Rider’s Guide, what information they reference in the Guide, and how frequently they ride the bus.”
Weiss added that people can can call 250-995-3838 and leave a response to the recorded prompts.
“The survey should take 5 minutes to complete and it’s open now until October 15. We really appreciate the input of everybody that takes part. At BC Transit we want to make sure that our customers are heard and surveys like this is one way we do that.”
Weiss noted that feedback from their customers is really strong and it’s growing.
“People are passionate about improving transit in their communities and we really love getting their feedback. When they go online that’s our voice of the rider’s panel. If people go there and fill out this particular survey they can also sign up for future surveys and give us their input on the transit system where they live.”
Some of the survey questions include: how often do you ride the bus, how do you use the Rider’s Guide and do you use it for route and scheduling information or transit tips.
‘This engagement is part of a broader review of the printed Rider’s Guide,” Weiss said, “We’ll take this feedback, fold it into everything else we’re doing, all the data we use to determine the future Rider’s Guide and where we go with them from here and how we continue to make them better for our customers. We want to make that we’re doing this right and if we are making changes to the current Rider’s Guide, we want to make sure that we’re doing it carefully and with respect to the riders that use the bus.”
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